TERMS OF SERVICE

Last Updated: October 15, 2026

Welcome to LAILEY! These Terms of Service ("Terms") govern your access to and use of our website, https://laileybrand.com, and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please discontinue use of our website.

Our online store is powered by Shopify; however, all products are sold directly by Lailey.

1. USE OF WEBSITE

By using our website, you confirm that you are at least the age of majority in your state or province of residence, or that you have permission from a parent or legal guardian where applicable.

You agree to provide accurate, current, and complete information when placing orders or creating an account.

We reserve the right to refuse service, restrict access, or cancel orders where reasonably necessary, including suspected fraud, misuse, or violations of these Terms, subject to applicable law.

2. PRODUCTS & AVAILABILITY

At Lailey, our collections are thoughtfully designed and released in limited quantities.

Product availability, descriptions, pricing, and promotions are subject to change without prior notice.

We make every effort to accurately display our products, including colors, sizing, and design details. However, slight variations may occur due to screen settings, lighting, and manufacturing differences.

We reserve the right to limit purchase quantities and discontinue products at our discretion.

3. ORDERS & PAYMENTS

By placing an order, you agree to provide accurate billing, shipping, and payment information.

All prices are displayed in the currency selected or indicated at checkout.

Orders are subject to payment authorization, inventory availability, and acceptance.

Once an order has entered processing, it may no longer be eligible for cancellation.

If an order is canceled by Lailey, any payment collected for the canceled items will be refunded in accordance with applicable law.

4. RETURNS, REFUNDS & EXCHANGES

As a small, Black-owned business, Lailey takes pride in creating thoughtfully designed collections in limited quantities.

Due to the exclusive nature of our releases, all sales are final.

We do not offer returns, refunds, exchanges, or store credit for change-of-mind purchases, incorrect sizing selections, or other non-defective items.

Customers are encouraged to carefully review product descriptions, sizing information, and order details before completing their purchase.

If you receive an incorrect, damaged, or defective item, please contact laileybrand@gmail.com with your order number and supporting photos.

Nothing in this policy limits any consumer rights or remedies required by applicable law.

For additional information, please review our Returns & Exchanges Policy.

5. SHIPPING & DELIVERY

Lailey proudly offers worldwide shipping.

All in-stock orders are typically processed and shipped the same or next business day after purchase.

Every order is shipped directly from our manufacturing facility, where our team completes a final quality control inspection before dispatch.

Once your order ships, tracking information will be sent to the email address provided at checkout.

Shipping and delivery times are estimates and may vary depending on your location, carrier operations, customs processing, and circumstances beyond our reasonable control.

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility.

Any responsibility for lost, delayed, or damaged shipments will be determined in accordance with applicable law.

6. ORDER ACCURACY

Customers are responsible for reviewing their shipping address and contact information before completing checkout.

If you notice an error in your order details, please contact us as soon as possible at laileybrand@gmail.com.

Although we will make reasonable efforts to assist, we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

7. INTELLECTUAL PROPERTY

All content displayed on https://laileybrand.com, including but not limited to logos, product designs, photographs, videos, graphics, text, branding, and creative materials, is owned by Lailey or used with appropriate authorization.

Unauthorized copying, reproduction, distribution, modification, or commercial use of our intellectual property is prohibited without prior written permission.

8. PROMOTIONS & DISCOUNTS

From time to time, Lailey may offer promotional discounts, exclusive offers, or limited-time sales.

Promotions are subject to their stated terms, availability, and expiration dates.

Unless otherwise specified, promotional offers cannot be combined.

We reserve the right to correct pricing errors and modify or discontinue promotions, subject to applicable law and any existing purchase obligations.

9. THIRD-PARTY SERVICES

Our website may include services, applications, or links provided by third parties, including payment processors, shipping providers, and other service platforms.

These third parties may operate under their own terms and privacy policies.

Lailey is not responsible for third-party services or content to the extent permitted by applicable law.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Lailey shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, including applicable consumer protection rights.

11. PRIVACY POLICY

Your privacy matters to us.

Personal information collected through our website is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have reviewed our Privacy Policy, which explains how personal information may be collected, used, stored, and shared.

12. CHANGES TO TERMS OF SERVICE

Lailey reserves the right to update or modify these Terms of Service from time to time.

Any changes will be reflected by the updated revision date at the top of this page.

Your continued use of our website following publication of updated Terms constitutes acceptance to the extent permitted by applicable law.

13. CONTACT INFORMATION

For questions regarding these Terms of Service, orders, or general customer assistance, please contact:

LAILEY

Website: https://laileybrand.com

Email: laileybrand@gmail.com

Thank you for supporting our small business and being part of the Lailey community.

Wear Lailey. ♡